Ac9999 Terms and Conditions — Please read before use

1 General Information & Introduction

Ac9999 (hereinafter referred to as the "Platform") is an online gaming service operated for users in Bangladesh and surrounding regions. These Terms and Conditions ("Terms") apply to all services, websites, and mobile platforms operated by ac9999.

By accessing, registering on, or using any service on ac9999, you confirm that you have read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using the Platform.

Ac9999 reserves the right to modify these Terms at any time. Continued use of the Platform after any changes constitutes acceptance of the updated Terms. We recommend reviewing this page regularly.

2 Account Rules & Registration

To open an account at ac9999, you must meet the following requirements:

• Your age must be 18 years or older must be met.
• Each individual is limited to only One account can be opened. If multiple accounts belonging to the same person are found, all of them will be closed.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Your phone number and email address must be active and registered in your own name.
• You are responsible for keeping your account password confidential. Sharing it with anyone else is strictly prohibited.

Ac9999 may request a national ID card, passport, or other documents at any time as part of the KYC identity verification process. Failure to provide the requested documents in a timely manner may result in account suspension.

3 Deposit & Payment Policy

Deposits at ac9999 can be made via Mobile Banking, Nagad, and Rocket. The following rules apply to all deposits:

• Minimum deposit amount: BDT 300
• The maximum single deposit limit is subject to the platform's defined rules.
• The mobile number used when making a deposit must match the number registered on your account.
• Depositing under a third party's name is strictly prohibited.
• All transactions are conducted in Bangladeshi Taka (BDT).

Deposits are generally credited to your account instantly. If there is a delay for any reason, please contact Support with your account number, a screenshot of the transaction, and the date.

4 Withdrawal Policy

The following conditions must be met before a withdrawal from ac9999 can be processed:

• Minimum withdrawal amount: BDT 500
• The mobile number used for withdrawals must be the same number registered on your account.
• To withdraw bonus funds, the designated wagering requirements must be met.
• Withdrawals of large amounts may be held pending successful identity verification.
• Ac9999 reserves the right to place withdrawals on hold in the event of suspicious activity.

Standard Withdrawal Process 5–15 minutes within the standard timeframe. However, delays may occur due to issues with banking or mobile banking systems — in such cases, please allow up to 24 hours.

5 Bonus & Promotion Terms

Ac9999 offers welcome bonuses, deposit bonuses, cashback, and other promotions from time to time. Each bonus has its own specific terms. However, the following general rules apply to all bonuses:

• Each bonus offer may only be claimed once.
• To withdraw from a bonus, you must meet the specified Wagering Requirement (typically 15x–30x) must be met.
• A bonus is generally valid from the date of credit for 30 days. Any unused bonus will be forfeited upon expiry.
• Not all games are eligible for bonus balance play — the list of qualifying games is specified on the promotions page.
• If multiple accounts are used to claim bonuses, all associated accounts will be terminated.

Ac9999 reserves the right to modify, suspend, or cancel any bonus offer at any time. If you have any questions about a bonus's terms, please contact Support.

6 Games & Betting Rules

Ac9999 offers a wide range of games including slots, Live Casino, fish games, and Sports Betting. Please keep the following in mind when playing:

• All game outcomes are determined by a Random Number Generator (RNG) and are completely fair and unbiased.
• If your internet connection drops or your device shuts off during a game, the system will automatically determine the outcome.
• Each game has a set minimum and maximum bet amount.
• If an event is cancelled in Sports Betting, the staked amount will be refunded.
• Game rules and RTP information can be found within each individual game.

7 Responsible Gaming

Ac9999 firmly believes that gaming is for entertainment — not a source of income. We encourage all players to game responsibly.

• You can set your own daily, weekly, or monthly deposit limits at any time.
• You may temporarily suspend your account (from 7 days up to 6 months) whenever you feel the need.
• To permanently stop gaming, use the self-exclusion option.
• Anyone under 18 is strictly prohibited from creating an account or playing any games.

If you feel you may have a gaming addiction, please seek professional help. For more information, visit our Responsible Gaming View page.

8 Prohibited Activities

The following activities are strictly prohibited on the ac9999 platform:

• Money laundering or transactions involving illegal funds.
• Claiming bonuses by creating multiple accounts.
• Using software bots or automated methods to play games.
• Attempting to breach or circumvent the platform's security systems.
• Attempting to access another user's account.
• Registering with a false identity or forged documents.
• Any form of fraudulent activity.

9 Privacy & Data Protection

Protecting your personal information is a top priority for us. ac9999 uses SSL encryption to keep all data secure. We do not sell your information to any third parties.

To learn more about our Privacy Policy Privacy Policy Read the page.

10 Account Closure & Suspension

You can close your account at any time by contacting Support. ac9999 may also close or suspend an account under the following circumstances:

• Violation of the terms and conditions.
• Upon detection of suspicious or fraudulent activity.
• KYC verification has not been completed.
• Extended inactivity (over 12 months).

You will be given the opportunity to withdraw any valid balance before your account is closed, unless it has been forfeited due to prohibited activity.

11 Terms Amendment Policy

Ac9999 may update these Terms and Conditions at any time. For significant changes, we will notify you via your registered email or through a Platform notification.

Continued use of the platform after any changes have been made constitutes your acceptance of the updated terms. It is your responsibility to check this page regularly to stay informed of any changes.

12 Contact & Complaints

If you have any questions or complaints about these Terms and Conditions, please contact our support team. We provide assistance 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available after logging in to the platform
• Response time: Usually within 1–4 hours

After a complaint is submitted, we aim to provide a formal response within 7 business days.